PLACING THE ORDER

1. How can I place an order?

Once your desired product has been selected, you will need to confirm to place your order. There are three ways you can place your order:

Ordering through the Product Screen

2. How can I check the status of my order?

To determine the status of an order you placed, you can call the Call Center or inbox us on our page or WhatsApp us where our representatives are on standby to serve and answer your queries.

3. Can I cancel my order?

Yes, you can cancel your order within 24 hours of purchase by sending us an email, messaging on our page or calling at the Call Center.

4. How do I complete an order?

Once you are done with your shopping, you will need to make your payment and enter your delivery address. This is a much easier process if you are a registered the360style.com member. You will be asked to enter your:

Billing Information

If you’ve signed in to the360style.com, the billing information will already be entered into the billing information field.

At the bottom of both screens, a ‘Ship to this address’ or ‘Ship to different address’ option will be available. This is important if you pay with a credit card and need your product to be shipped to an address different to the one linked to your bank information. If you select ‘Ship to a different address’ you’ll be taken to a screen titled ‘Shipping Information’ where you will require entering the complete address for where your product is to be shipped to. Once you’ve completed entering this information, click on the continue button.

Payment Information

A summary of the information you’ve entered so far for your Billing Information and Shipping Method is shown at the top of the payment information screen. It is important to review this and make any necessary changes. The next section of the Payment Information screen shows you an order summary including the products you ordered, their price, quantity, subtotal, cost of shipping, method and Grand Total. The section next to this lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements, visit the Payments FAQ section.

The final step in completing your online shopping experience is ‘Place Order’. Once you click on it, you will receive an Order Number and an email confirming your purchase. This information must be kept safe with you until you receive your order since it can be used for tracking your shipment and other queries related to your purchase.

1. How will I know if 360 Style has received my order?

Once your order has been logged, you will receive an email containing the details of your order. A unique Order ID, listing and price of the item(s) you have ordered will be provided to you in this email.

2. Can I add items to the existing order?

Yes, you can combine orders or add items to an existing order if the order has not been processed.

3. Can I suggest changes to an order?

Yes, you can make changes to an order within 24 hours of order placement by sending us a request through email. Changes will only be made if the order has not been processed.

4. From where can I place my order?

You can order from all over the world on the360style.com

5. Can I pre-order an item?

You can only order items that show the status; “Available” on our website.

CASH ON DELIVERY (COD)

1. How do I pay Cash on Delivery (COD)?

Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

2. Are there any additional charges for Cash on Delivery for e.g. cash handling charges?

There are no additional charges for Cash on Delivery.

3. In how many destinations is this service available?

The COD service is available all over Pakistan. COD is not available internationally.

4. If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

5. Do shipping charges vary with the weight of the order?

No. Delivery charges for domestic orders are PKR 200 for orders below PKR 3000. We provide free shipping for all orders over PKR 3,000 in Pakistan. For international shipping rates, please see Shipping Policy.

6. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make three attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the third failed attempt, the item will be returned to us.

DELIVERY OF ORDER

1. What is the delivery time?

Order delivery takes 3-5 business days, depending on the size and availability of the ordered products.

2. What could be the reasons of delayed delivery of my order?

Timely delivery is subject to availability of stock and payment authorizations.

3. What are the delivery charges?

Delivery charges for domestic orders are PKR 200 for orders below PKR 3000. We provide free shipping for all orders over PKR 3,000 in Pakistan. International shipping rates are calculated based on location and weight of the order. For international shipping rates, please see Shipping Policy.

4. Is there any possibility of splitting the order in case of un-availability of part of the order?

We typically ship all items in one order. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

5. How do I check the delivery status?

All items sold on the360Style.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email once your order is dispatched. You can then enter that tracking ID on the courier company’s website to track your order.

6. What means do you use to deliver the order?

We ship all over Pakistan through our courier partners Trax & Call Courier, and internationally through FedEx & DHL.